Customer Intelligence Manager: Insights, Analytics & Ops

Globe Group; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Globe is seeking a Customer Intelligence Manager in the Philippines to lead end-to-end market research projects and translate data into actionable business insights. You will oversee internal survey platforms, panels, and research operations, ensuring high-quality delivery from study design to reporting.

You will build deep business understanding, apply advanced analytics, develop dashboards, and present findings to senior stakeholders.

Responsibilities

• Lead end-to-end quantitative and qualitative research projects from study design to reporting
• Manage ongoing tracking studies and monitoring programs, ensuring methodological rigor, data quality, and consistency of measurement over time
• Analyze customer, market, brand, and business data to identify actionable insights and opportunities
• Translate research findings into actionable recommendations for stakeholders and business leaders
• Present findings and strategic implications to senior stakeholders and cross-functional teams
• Perform advanced statistical analysis using survey, customer, and behavioral data
• Design and execute weighting, quota management, sampling, and data quality methodologies
• Explore large and complex datasets to identify relationships, drivers, and business opportunities
• Develop dashboards, visualizations, and self-service reporting solutions that improve stakeholder access to insights
• Manage internal survey platforms, online panels, respondent databases, and call-out operations
• Oversee panel health, respondent quality, recruitment, engagement, and database maintenance
• Establish and monitor quality control standards across survey programming, fieldwork, and data processing
• Manage research operations vendors and service providers, including performance monitoring, governance, and capability development
• Oversee project intake, resource planning, and delivery management across internal survey platforms
• Drive process improvements to increase operational efficiency, speed, and research quality
• Evaluate and implement new technologies, automation, and AI-enabled solutions within research operations

Job description

Globe is seeking a Customer Intelligence Manager in the Philippines to lead end-to-end market research projects and translate data into actionable business insights. You will oversee internal survey platforms, panels, and research operations, ensuring high-quality delivery from study design to reporting.

You will build deep business understanding, apply advanced analytics, develop dashboards, and present findings to senior stakeholders.