Customer Intelligence Manager

Globe Telecom; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Globe Telecom is seeking a Customer Intelligence Manager to independently manage quantitative and qualitative market research projects, translating customer, market, and business data into actionable insights and recommendations that support business decision-making.

The role also manages the organization's internal survey and research operations capabilities, including online panels and survey platforms, overseeing research delivery from project intake through survey programming, fieldwork

Qualifications

• Experience leading end-to-end market research projects.
• Ability to translate customer, market and business data into actionable insights.
• Strong presentation and communication to senior stakeholders.

Responsibilities

• Lead end-to-end quantitative and qualitative research projects.
• Manage tracking studies and ensure data quality over time.
• Translate findings into actionable recommendations for stakeholders.
• Develop dashboards and self-service insights for broader access.
• Oversee research operations, panels, and survey platforms.

Skills

Market Research

Data Analysis

Stakeholder Management

Statistical Modeling

Dashboards

Education

Bachelor's degree in Marketing/Statistics/Related Field

Tools

Survey Platforms

Online Panels

SPSS/R/Python

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Responsible for independently managing quantitative and qualitative market research projects, translating customer, market, and business data into actionable insights and recommendations that support business decision-making.

The role also manages the organization's internal survey and research operations capabilities, including online panels and survey platforms, overseeing research delivery from project intake through survey programming, fieldwork execution, data processing, and quality control to ensure efficient and high-quality delivery of business research requirements. The Customer Intelligence Manager is expected to build deep business understanding, apply advanced analytical techniques, and identify opportunities to strengthen both research capabilities and business outcomes. DUTIES AND RESPONSIBILITIES: Market Research & Insights Lead end-to-end quantitative and qualitative research projects from study design to reporting Manage ongoing tracking studies and monitoring programs, ensuring methodological rigor, data quality, and consistency of measurement over time Analyze customer, market, brand, and business data to identify actionable insights and opportunities Translate research findings into actionable recommendations for stakeholders and business leaders

Present findings and strategic implications to senior stakeholders and cross-functional teams Advanced Analytics & Modelling Perform advanced statistical analysis using survey, customer, and behavioral data Design and execute weighting, quota management, sampling, and data quality methodologies Explore large and complex datasets to identify relationships, drivers, and business opportunities Develop dashboards, visualizations, and self-service reporting solutions that improve stakeholder access to insights Research Operations & Platform Management Manage internal survey platforms, online panels, respondent databases, and call-out operations Oversee panel health, respondent quality, recruitment, engagement, and database maintenance Establish and monitor quality control standards across survey programming, fieldwork, and data processing Manage research operations vendors and service providers, including performance monitoring, governance, and capability development Oversee project intake, resource planning, and delivery management across internal survey platforms Drive process improvements to increase operational efficiency, speed, and research quality Evaluate and implement new technologies, automation, and AI-enabled solutions within research operations Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make

Your Passion Part of Your Profession.

Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.

Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York.

Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers. Purpose

Purpose

In everything we do, we treat people right to create a Globe of Good.

Vision

We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.