Head of Customer Intelligence & Strategic Foresight

Globe Telecom; Manila; On-site; PHP 2,400,000 - 5,400,000; Full time

Job summary

Globe Telecom in the Philippines seeks a strategic Customer Intelligence Head to lead data-driven insights across customers, competitors, and market trends. You will guide the CI team to deliver proactive, personalized intelligence and act as internal consultant to senior leaders.

This role defines the analytics roadmap, ensures data quality and security, and mentors a high-performing team while collaborating with Technology, Marketing, Product, and Sales to embed intelligence into critical

Qualifications

• Proven success in leading cross-functional teams to deliver measurable financial impact.
• Extensive experience advising C-suite and senior leaders on high-stakes business challenges using customer insights.
• Strong ability to translate data and analysis into actionable strategies adopted by leadership.

Responsibilities

• Lead the Customer Intelligence team as a high-impact internal consulting function for Senior Leaders and Business Units.
• Define the roadmap for leveraging big data and AI tools to scale delivery of proactive, personalized insights.
• Establish enterprise-wide standards for customer data quality, integration, and security across platforms.

Skills

Leadership

Strategic thinking

Data analytics

Stakeholder management

Education

Advanced degree in a relevant field

Tools

Analytics software

AI/ML platforms

Data visualization tools

Job description

Globe Telecom in the Philippines seeks a strategic Customer Intelligence Head to lead data-driven insights across customers, competitors, and market trends. You will guide the CI team to deliver proactive, personalized intelligence and act as internal consultant to senior leaders.

This role defines the analytics roadmap, ensures data quality and security, and mentors a high-performing team while collaborating with Technology, Marketing, Product, and Sales to embed intelligence into critical