Omnichannel Analytics Lead — Drive CX & ROI

Globe Telecom, Inc.; Taguig; On-site; PHP 1,200,000 - 1,500,000; Full time

Job summary

Globe Telecom, Inc. in Metro Manila is seeking an Omnichannel Insights & Analytics Lead to enhance customer engagement by turning complex data into actionable insights. This role involves managing dashboards and analyzing behavioral metrics to identify experience gaps. You will collaborate with teams to design customer experience strategies and improve trust and satisfaction.

Ideal candidates are data-driven, proficient in SQL, Python/R, and analytics tools, with a solid understanding of customer behaviors in the telecommunications sector.

Qualifications

• Expertise in SQL, Python/R, and tools like Tableau or PowerBI.
• Proven experience measuring metrics like Customer Effort Score.
• Ability to translate raw data into experience strategies.

Responsibilities

• Design and manage multi-channel dashboards and reporting systems.
• Develop unified journey maps to track customer behavior.
• Provide data-driven insights to prioritize experience projects.

Skills

Advanced Analytics & Visualization

KPI Framework Design

Strategic Business Acumen

Tools

SQL

Python/R

Tableau

PowerBI

Job description

Globe Telecom, Inc. in Metro Manila is seeking an Omnichannel Insights & Analytics Lead to enhance customer engagement by turning complex data into actionable insights. This role involves managing dashboards and analyzing behavioral metrics to identify experience gaps. You will collaborate with teams to design customer experience strategies and improve trust and satisfaction.

Ideal candidates are data-driven, proficient in SQL, Python/R, and analytics tools, with a solid understanding of customer behaviors in the telecommunications sector.