Customer-Focused Collections Specialist (Onsite Ortigas)

ESC Corporation; Pasig; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary

Training and development

Australian business hours (Mon-Fri)

Onsite role in Ortigas

Job summary

ESC Corporation, a prominent Australian Consumer Lender, is seeking a Collections Officer in Ortigas, Philippines. The role focuses on managing overdue customer accounts, negotiating repayment plans, and supporting compliant debt recovery practices.

You will handle communications with customers, assess hardship applications, and coordinate with external providers, while maintaining accurate records and ensuring compliance with laws and internal policies.

Qualifications

• Previous experience in collections, credit control, or customer account management, preferably within financial services, consumer lending, or credit operations environments
• Strong communication and negotiation skills, with the ability to manage sensitive conversations and reach practical repayment solutions
• Good understanding of collections processes and regulatory requirements, including Debt Collection Guidelines, NCCP obligations, and privacy legislation
• Ability to manage multiple accounts and customer interactions simultaneously while maintaining accurate documentation and meeting operational targets
• Strong organisation and time management skills, with attention to detail in system updates and administrative processes
• Demonstrated professionalism, resilience, and empathy when working with customers experiencing financial difficulty
• Ability to work effectively within a team-based operational environment while maintaining accountability for individual performance

Responsibilities

• Manage inbound and outbound communications with customers regarding overdue accounts and repayment obligations
• Negotiate appropriate and compliant repayment arrangements with customers
• Assess and process financial hardship applications in accordance with company policies and regulatory guidelines
• Liaise with external service providers and commercial agents to support customer location and collections activities
• Maintain accurate records of customer communications, payment arrangements, and collection activities within internal systems
• Ensure all collections activities comply with applicable legislation including Debt Collection Guidelines, NCCP requirements, and Privacy Act obligations
• Provide administrative support to the broader Collections team and assist with related operational tasks as required

Skills

Collections experience

Strong communication

Regulatory knowledge

Multi-account management

Attention to detail

Professionalism and empathy

Team player

Job description

ESC Corporation, a prominent Australian Consumer Lender, is seeking a Collections Officer in Ortigas, Philippines. The role focuses on managing overdue customer accounts, negotiating repayment plans, and supporting compliant debt recovery practices.

You will handle communications with customers, assess hardship applications, and coordinate with external providers, while maintaining accurate records and ensuring compliance with laws and internal policies.