Collections Officer (Australian Energy Company) | Onsite, Ortigas

Satellite Office; Eastern Manila District; On-site; PHP 335,000 - 502,000; Full time

Job summary

Australian Energy Company in Manila is seeking a Collections Officer to own the follow‑up from invoice to payment. You will contact customers by phone and email, keep notes in the CRM, and coordinate with sales to resolve payment delays.

The role offers a fixed day schedule within Australian business hours, no rotating shifts, and an office‑based setup in Manila. Strong communication and persistence are essential to succeed.

Qualifications

• Experience in collections, accounts receivable, or credit control.
• Clear, professional phone manner and strong English.
• Resilience and persistence in difficult payment conversations.
• Strong attention to detail and disciplined record keeping.
• Comfortable with a CRM, accounting systems, and Excel.
• Nice to have: experience with larger corporate invoicing processes.

Responsibilities

• Follow up overdue payments by phone and email.
• Agree payment commitments and follow up on the agreed dates.
• Keep accurate notes of contacts, commitments, and disputes in the CRM.
• Monitor aged receivables and prioritise accounts for follow up.
• Work with sales and operations to resolve issues delaying payment.
• Escalate higher risk accounts and report on collection activity.

Skills

Collections experience

Accounts receivable

Credit control

Phone communication

Professional English

Resilience

Attention to detail

Record keeping

CRM

Excel

Invoicing processes

Tools

CRM

Accounting software

Excel

Job description

Collections Officer (Australian Energy Company)

Keep cash flowing for a growing Australian solar and energy business

If you are a confident collector who is persistent, organised, and calm when customers push back, this role lets you own the follow up from invoice to payment.

About the Opportunity

Our client is an Australian solar, battery, and energy services company with residential and commercial customers. Around 80% of the accounts are residential and 20% commercial, mostly small and medium businesses with some large multi site customers.

You will join the finance team, working on a fixed day schedule during Australian business hours.

What You'll Do

• Follow up overdue payments by phone and email
• Agree payment commitments and follow up on the agreed dates
• Keep accurate notes of contacts, commitments, and disputes in the CRM
• Monitor aged receivables and prioritise accounts for follow up
• Work with sales and operations to resolve issues delaying payment
• Escalate higher risk accounts and report on collection activity

A fixed day schedule. No rotating shifts. You will call customers during Australian business hours, on the same schedule as the rest of the team.

What You Bring

• Experience in collections, accounts receivable, or credit controlClear, professional phone manner and strong English
• Resilience and persistence in difficult payment conversations
• Strong attention to detail and disciplined record keeping
• Comfortable with a CRM, accounting systems, and Excel
• Nice to have: experience with larger corporate invoicing processes

Why You'll Love This Role

• A fixed schedule with no shift changes
• Own your accounts from invoice to payment
• Join a new, growing team in a collaborative office
• Australian business hours, so you finish earlier in the day

Hours & Work Setup

This is a full time, office based role in Manila, Monday to Friday, on an 8 hour day plus a one hour break within Australian Eastern business hours (around 8:30 AM to 5:30 PM or 9:00 AM to 6:00 PM Sydney time).