Collections Specialist – Outbound & Negotiations

Global SME Loans Inc.

Pasig

On-site

PHP 133,920 - 200,880

Full time

14 days+

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Benefits offered by this job

Performance Bonus

Government Mandated Benefits

Professional Development

Job Training

Job summary

Global SME Loans Inc. is seeking a motivated on-site collections agent in Pasig. You will make outbound calls to clients with overdue accounts, send reminders, explain balances, and negotiate payment arrangements in line with company policies.

You will record interactions, escalate non-responsive accounts, and coordinate with billing or customer service to resolve issues. The role emphasizes meeting daily, weekly, and monthly collection targets while ensuring data privacy and adherence to

Qualifications

No experience required.
High/ Senior High School education required.
Strong communication and negotiation skills preferred.

Responsibilities

Make outbound calls to clients with overdue accounts to follow up on payments.
Send payment reminders through text, email, or messaging apps.
Explain account status, outstanding balances, and payment options clearly to clients.
Negotiate and set up payment arrangements in accordance with company policies.
Monitor and follow up on payment commitments and ensure timely settlements.
Record all customer interactions and payment agreements in the system accurately.
Identify and escape problematic accounts or non-responsive clients to the supervisor for further action.
Coordinate with internal departments such as billing or customer service to resolve account.
Meet or exceed daily, weekly, and monthly collection targets and KPIs.
Ensure compliance with data privacy laws and internal collection guidelines.