Collections Specialist – Outbound & Negotiations

Global SME Loans Inc.; Pasig; Vor Ort; PHP 133.920 - 200.880; Vollzeit

Benefits dieser Stelle

Performance Bonus

Government Mandated Benefits

Professional Development

Job Training

Zusammenfassung

Global SME Loans Inc. is seeking a motivated on-site collections agent in Pasig. You will make outbound calls to clients with overdue accounts, send reminders, explain balances, and negotiate payment arrangements in line with company policies.

You will record interactions, escalate non-responsive accounts, and coordinate with billing or customer service to resolve issues. The role emphasizes meeting daily, weekly, and monthly collection targets while ensuring data privacy and adherence to

Qualifikationen

• No experience required.
• High/ Senior High School education required.
• Strong communication and negotiation skills preferred.

Aufgaben

• Make outbound calls to clients with overdue accounts to follow up on payments.
• Send payment reminders through text, email, or messaging apps.
• Explain account status, outstanding balances, and payment options clearly to clients.
• Negotiate and set up payment arrangements in accordance with company policies.
• Monitor and follow up on payment commitments and ensure timely settlements.
• Record all customer interactions and payment agreements in the system accurately.
• Identify and escape problematic accounts or non-responsive clients to the supervisor for further action.
• Coordinate with internal departments such as billing or customer service to resolve account.
• Meet or exceed daily, weekly, and monthly collection targets and KPIs.
• Ensure compliance with data privacy laws and internal collection guidelines.

Kenntnisse

Outbound calls

Clear communication

Negotiation

Payment collection

Record keeping

Ausbildung

High/ Senior High School

Jobbeschreibung

Global SME Loans Inc. is seeking a motivated on-site collections agent in Pasig. You will make outbound calls to clients with overdue accounts, send reminders, explain balances, and negotiate payment arrangements in line with company policies.

You will record interactions, escalate non-responsive accounts, and coordinate with billing or customer service to resolve issues. The role emphasizes meeting daily, weekly, and monthly collection targets while ensuring data privacy and adherence to