Customer Experience & Systems Specialist

ARC Lanting Manpower Services; Laguna; On-site; PHP 250,000 - 350,000; Full time

Job summary

A manpower services company is seeking a proactive Customer Care Specialist in Laguna, Philippines. This role involves managing customer service systems, handling data management, and coordinating with vendors and internal teams to enhance customer experience. Candidates should have a Bachelor’s degree in Business Administration, at least 2 years of relevant experience, and proficiency in CRM systems and Microsoft Office, especially Excel. Strong analytical and organizational skills are essential.

Qualifications

• Bachelor’s degree in Business Administration, IT, or related field.
• At least 2 years of experience in customer service operations, reporting, or system administration.
• Strong organizational, analytical, and reporting skills.

Responsibilities

• Manage customer service systems and ensure accurate, up-to-date data.
• Coordinate with vendors and internal teams on system issues and updates.
• Prepare and analyze reports on service performance and customer activity.

Skills

Organizational skills

Analytical skills

Reporting skills

Communication skills

Coordination skills

Education

Bachelor’s degree in Business Administration, IT, or related field

Tools

CRM systems

Microsoft Office applications

Data tools

Job description

A manpower services company is seeking a proactive Customer Care Specialist in Laguna, Philippines. This role involves managing customer service systems, handling data management, and coordinating with vendors and internal teams to enhance customer experience. Candidates should have a Bachelor’s degree in Business Administration, at least 2 years of relevant experience, and proficiency in CRM systems and Microsoft Office, especially Excel. Strong analytical and organizational skills are essential.