Customer Care & Data Operations Specialist

Asian Vision Cable Holdings, Inc.; Laguna; On-site; PHP 360,000 - 480,000; Full time

Job summary

A leading cable service provider in the Philippines is seeking a proactive Customer Care Specialist. This role will manage customer service systems, coordinate with teams, and analyze performance reports. The ideal candidate holds a bachelor’s degree and has experience in customer service operations, with strong organizational and analytical skills. Proficiency in CRM systems and Microsoft Office, particularly Excel, is an advantage. This position focuses on improving customer experience and support operations.

Qualifications

• At least 1 year of experience in customer service operations, reporting, or system administration.
• Experience with CRM systems, data tools, and system integrations.
• Proficient in Microsoft Office applications.

Responsibilities

• Manage customer service systems and ensure accurate, up-to-date data.
• Coordinate with vendors and internal teams on system issues and updates.
• Prepare and analyze reports on service performance and customer activity.

Skills

Organizational skills

Analytical skills

Communication skills

Education

Bachelor’s degree in Business Administration, IT, or related field

Tools

CRM systems

Data tools

Microsoft Excel

Job description

A leading cable service provider in the Philippines is seeking a proactive Customer Care Specialist. This role will manage customer service systems, coordinate with teams, and analyze performance reports. The ideal candidate holds a bachelor’s degree and has experience in customer service operations, with strong organizational and analytical skills. Proficiency in CRM systems and Microsoft Office, particularly Excel, is an advantage. This position focuses on improving customer experience and support operations.