Customer Experience Specialist — Onsite in Makati

Casa Bella Home and Living Corporation; Makati; On-site; PHP 245,520 - 357,120; Full time

Benefits offered by this job

Insurance Health & Wellness

Company Equipment

Job summary

Casa Bella Home and Living Corporation in Makati is seeking a friendly, professional Customer Service Representative to be the first point of contact for customers, handling inquiries, resolving issues, and ensuring an outstanding experience. The role requires strong communication and a customer-first mindset.

The ideal candidate has 2 years of experience in BPO or customer service, a high school diploma, and proficiency with computers and CRM tools; training and growth opportunities are

Qualifications

• High school diploma or equivalent required; college degree is an advantage.
• Minimum of 2 years of customer service or call center experience.
• Excellent verbal and written communication skills.
• Proficient with computers and MS Office; CRM experience preferred.
• Ability to multitask in a fast-paced environment; customer-first mindset.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer concerns promptly and professionally.
• Process orders, returns, exchanges, and account updates.
• Maintain accurate customer records and document interactions.
• Provide product and service information to customers.
• Escalate complex issues to the appropriate department when necessary.
• Follow company policies and customer service standards.
• Collaborate with team members to improve customer satisfaction.

Skills

Communication

Problem Solving

Interpersonal Skills

Customer-first Mindset

Multitasking

Education

High School Diploma

College Degree Advantage

Tools

CRM Software

Microsoft Office

Job description

Casa Bella Home and Living Corporation in Makati is seeking a friendly, professional Customer Service Representative to be the first point of contact for customers, handling inquiries, resolving issues, and ensuring an outstanding experience. The role requires strong communication and a customer-first mindset.

The ideal candidate has 2 years of experience in BPO or customer service, a high school diploma, and proficiency with computers and CRM tools; training and growth opportunities are