Customer Experience Specialist

Casa Bella Home and Living; Makati; On-site; PHP 256,680 - 357,120; Full time

Job summary

Casa Bella Home and Living in the Philippines is seeking a friendly Customer Service Representative who will be the first point of contact for customers. You will assist inquiries, resolve issues, and ensure an outstanding experience with every interaction.

The role requires strong communication, a customer‑first mindset, and the ability to multitask in a fast‑paced BPO environment. You will handle orders, updates, and collaborate with teammates to maintain accurate records and provide helpful

Qualifications

• High school diploma or equivalent; college degree is an advantage.
• Minimum of 2 years in a BPO, call center, or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficient with computers and Microsoft Office applications.
• Experience with CRM software and customer support tools is a plus.
• Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
• Strong interpersonal skills with a customer-first mindset.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer concerns promptly and professionally.
• Process orders, returns, exchanges, and account updates.
• Maintain accurate customer records and document interactions.
• Provide product and service information to customers.
• Escalate complex issues to the appropriate department when necessary.
• Follow company policies and customer service standards.
• Collaborate with team members to improve customer satisfaction.

Skills

Verbal communication

Written communication

Customer-first mindset

Conflict resolution

Multitasking

Computer skills

CRM familiarity

Education

High school diploma

College degree advantageous

Tools

CRM software

Job description

Casa Bella Home and Living in the Philippines is seeking a friendly Customer Service Representative who will be the first point of contact for customers. You will assist inquiries, resolve issues, and ensure an outstanding experience with every interaction.

The role requires strong communication, a customer‑first mindset, and the ability to multitask in a fast‑paced BPO environment. You will handle orders, updates, and collaborate with teammates to maintain accurate records and provide helpful