Customer Experience Specialist - Inbound & Outbound

Synlink Recruitment Outsourcing Co. Inc.; Pasay; On-site; PHP 250,000 - 380,000; Full time

Job description

• Handle inbound calls, provide information on products and services, and address customer questions and concerns.
• Research and resolve customer issues efficiently and professionally, and escalate complex problems to supervisors.
• Take and process customer orders, payments, and applications.
• Make outbound calls to sell products, conduct market research, or follow up with customers.
• Maintain detailed records of customer interactions, transactions, and complaints using CRM software.