Customer Operations Lead: Managed Services Delivery

Xerox Corporation; Cebu City; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Xerox Corporation is looking for a Customer Operations Specialist in Cebu City, Philippines. The role involves managing and executing contracted Managed Services, enhancing customer satisfaction, and ensuring compliance with policies. Responsibilities include day-to-day service delivery, issue resolution, and providing operational reports.

Ideal candidates should have a BA/BS degree in Business or related field and 4+ years of relevant experience. Strong communication skills and team collaboration are essential for this position.

Qualifications

• 4+ years of experience in an operations or services delivery role.
• Experience in managing customer satisfaction.
• Ability to read and interpret Standard Statements of Work.

Responsibilities

• Manage and execute contracted Managed Services as defined by SOW.
• Deliver basic operational level reporting to Customer monthly.
• Ensure compliance with Lexmark and customer policies.

Skills

Customer Satisfaction

Operational Knowledge

Analytical Skills

Communication Skills

Education

BA/BS/BBA degree in Business or equivalent experience

Tools

MS Office Suite

MS Visio

MS Access

Job description

Xerox Corporation is looking for a Customer Operations Specialist in Cebu City, Philippines. The role involves managing and executing contracted Managed Services, enhancing customer satisfaction, and ensuring compliance with policies. Responsibilities include day-to-day service delivery, issue resolution, and providing operational reports.

Ideal candidates should have a BA/BS degree in Business or related field and 4+ years of relevant experience. Strong communication skills and team collaboration are essential for this position.