Customer Experience Specialist - Hybrid | Growth & Training

Unity Communications; Philippines; Hybrid; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary

Paid training

Supportive environment

Career growth

Job summary

Unity Communications in the Philippines is hiring a BPO Customer Service Representative (pooling). This role handles inquiries across accounts via phone, email, or chat and requires you to be customer-focused and detail-oriented in a fast-paced environment.

You will follow SOPs, meet metrics such as AHT and CSAT, and escalate complex issues when needed. Onsite or hybrid work is available, with shifting schedules including nights and weekends. Paid training and career development are offered.

Qualifications

• At least High School (old curriculum) or Senior High School graduate.
• At least 6 months BPO or customer service experience handling international voice account.
• Strong verbal and written communication skills in English.
• Basic computer skills and familiarity with common applications.
• Willingness to work on shifting schedules, including nights, weekends, and holidays.
• Amenable to work onsite or in a hybrid setup (as required).

Responsibilities

• Handle inbound and/or outbound customer interactions via phone, email, or chat
• Address customer inquiries, concerns, and complaints in a timely and professional manner
• Provide accurate information about products, services, and company policies
• Resolve customer issues while ensuring high levels of satisfaction
• Document interactions and maintain accurate customer records in the system
• Follow standard operating procedures and meet performance metrics (e.g., AHT, CSAT, resolution time)
• Escalate complex issues to the appropriate team when necessary
• Maintain confidentiality and comply with company policies and data security standards

Skills

Verbal and written English

Shifting schedules

Basic computer skills

Education

High School (old curriculum) or Senior High School graduate

Job description

Unity Communications in the Philippines is hiring a BPO Customer Service Representative (pooling). This role handles inquiries across accounts via phone, email, or chat and requires you to be customer-focused and detail-oriented in a fast-paced environment.

You will follow SOPs, meet metrics such as AHT and CSAT, and escalate complex issues when needed. Onsite or hybrid work is available, with shifting schedules including nights and weekends. Paid training and career development are offered.