Hybrid BPO Product Support Specialist for E-Commerce

Unity Communications & Consulting Group Inc.; Parañaque; Hybrid; PHP 300,000 - 480,000; Full time

Benefits offered by this job

HMO coverage

Dependent coverage

13th-month pay

Performance bonuses

Growth opportunities

Job summary

Unity Communications & Consulting Group Inc. is seeking a Product Support Specialist in Metro Manila to act as the liaison between customers and vendors. You will research catalogs, provide timely, accurate responses, and document solutions for ongoing inquiries.

The role requires strong internet research, excellent communication across calls, email, and video, and comfort working across multiple screens. A hybrid setup with onsite training awaits a motivated problem-solver.

Qualifications

• Experience handling e-commerce accounts.
• Excellent internet research skills navigating catalogs and manuals.
• Proficiency with Microsoft Office and Google Workspace.
• Strong analytical and problem-solving abilities with attention to detail.

Responsibilities

• Monitor dashboards for new and pending product support tickets and research catalog/knowledge base for solutions.
• Communicate with vendor support when information is not in-house.
• Document steps in knowledge base as issues are resolved.
• Flag discrepancies on the website and submit changes to content management.

Skills

E-commerce experience

Advanced internet research

Strong communication

Multi-screen handling

Analytical problem-solving

Tools

Microsoft Office

Google Workspace

BigCommerce

NetSuite

Job description

Unity Communications & Consulting Group Inc. is seeking a Product Support Specialist in Metro Manila to act as the liaison between customers and vendors. You will research catalogs, provide timely, accurate responses, and document solutions for ongoing inquiries.

The role requires strong internet research, excellent communication across calls, email, and video, and comfort working across multiple screens. A hybrid setup with onsite training awaits a motivated problem-solver.