Customer Experience Specialist — Bacolod

Ubiquity Global Services, Inc.; Negros Occidental; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Access to career development programs

Supportive people-first culture

Job summary

A leading customer service provider in Bacolod is seeking a Customer Service Representative who embodies the mantra of Head, Heart, and Hustle. You will handle customer inquiries, demonstrate empathy, and strive for excellence in a dynamic environment. The ideal candidate has strong communication skills and can thrive under pressure. Join a people-first culture and embark on a rewarding career with us.

Qualifications

• Exceptional communication skills—both verbal and written.
• Ability to work under pressure while maintaining a positive and professional demeanor.
• A knack for problem-solving and thinking on your feet.

Responsibilities

• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
• Show genuine care and empathy in addressing customer needs and concerns.
• Meet or exceed key performance metrics, such as response time and resolution rate.

Skills

Customer Service

Problem Solving

Communication Skills

Interpersonal Skills

Organizational Skills

Education

At least SHS/High School Graduate

Job description

A leading customer service provider in Bacolod is seeking a Customer Service Representative who embodies the mantra of Head, Heart, and Hustle. You will handle customer inquiries, demonstrate empathy, and strive for excellence in a dynamic environment. The ideal candidate has strong communication skills and can thrive under pressure. Join a people-first culture and embark on a rewarding career with us.