Team Leader: Customer Experience Coach (Bulacan)

TaskUs; Meycauayan; On-site; PHP 600,000 - 900,000; Full time

Job summary

TaskUs is seeking a Team Leader to manage a customer support team and drive service quality. You will coach teammates, ensure SLAs and KPIs are met, and coordinate across departments to deliver exceptional client experiences.

The role requires at least two years of Team Leader experience in outsourcing, excellent communication, and familiarity with CRM tools like Zendesk. Shift flexibility and on-site presence in a fast-paced environment are expected.

Qualifications

• Two years of Team Leader experience in an outsourcing or similar company.
• Excellent verbal and written communication skills.
• Previous experience in phone, email, and live chat customer support roles.
• Familiarity with Zendesk or other CRM tools.

Responsibilities

• Manage day-to-day planning and operations of your team.
• Ensure teammates meet SLAs and KPIs.
• Organize schedules and distribute tasks.
• Conduct team huddles and coaching sessions.
• Evaluate strengths and weaknesses of teammates.
• Provide growth and development solutions for the team.
• Create performance reports and relay client feedback.
• Address HR-related issues as they arise.
• Serve as liaison between management and the team.

Skills

Team Leadership

Customer Support

Coaching

Communication

Tools

Zendesk

Job description

TaskUs is seeking a Team Leader to manage a customer support team and drive service quality. You will coach teammates, ensure SLAs and KPIs are met, and coordinate across departments to deliver exceptional client experiences.

The role requires at least two years of Team Leader experience in outsourcing, excellent communication, and familiarity with CRM tools like Zendesk. Shift flexibility and on-site presence in a fast-paced environment are expected.