Customer Experience Specialist: First Contact Support

ECAM Technologies Corporation; Iloilo; In loco; PHP 300.000 - 420.000; Tempo pieno

Vantaggi offerti da questo lavoro

Day 1 HMO

Annual salary increase

Additional leave credits

Descrizione del lavoro

ECAM Technologies Corporation is seeking a Customer Care Specialist in Iloilo, Philippines to be the first contact for customer issues via phone or email. You will triage and resolve tickets with urgency while delivering outstanding service.

You will collaborate with internal teams, document issues in the CRM, and continuously expand knowledge of ECAM products to improve the customer experience. This role requires 1 year of customer service and excellent communication.

Competenze

• At least 1 year of customer service experience.
• Excellent verbal and written communication.
• Comfortable interacting with leaders up to executives.
• Strong customer service mindset and can-do attitude.
• Demonstrated ability to multitask and manage time.
• Analytical and problem-solving skills.
• Ownership and accountability.
• Customer-focused and proactive communicator.

Mansioni

• Provide full-time phone or email support for ECAM products and services.
• Document and report issues accurately in the CRM.
• Deliver exceptional customer service with respect and care.
• Serve as customer advocate between customers and internal teams.
• Proactively update customers on open issues.
• Maintain deep understanding of ECAM products and services.
• Collaborate with Customer Success, Account Executives and other teams.
• Contribute to knowledge base by documenting resolutions.
• Perform other duties as assigned by leadership.

Conoscenze

Customer service

Verbal communication

Written communication

Multi-tasking

Time management

Problem solving

Ownership

Strumenti

CRM

Descrizione del lavoro

ECAM Technologies Corporation is seeking a Customer Care Specialist in Iloilo, Philippines to be the first contact for customer issues via phone or email. You will triage and resolve tickets with urgency while delivering outstanding service.

You will collaborate with internal teams, document issues in the CRM, and continuously expand knowledge of ECAM products to improve the customer experience. This role requires 1 year of customer service and excellent communication.