Technical Customer Support Specialist I — Day Shift

Embed; Philippines; On-site; PHP 300,000 - 480,000; Full time

Job summary

Embed in Quezon City, Philippines is seeking a Technical Customer Support Specialist Level I (Day Shift) to be the first contact for customers, delivering timely, best-in-class support across phone, email, and chat, while guiding junior staff and ensuring consistent, technically sound resolutions. You will work with CRM and ticketing tools in a fast-paced environment to enhance customer experience.

Requirements include 3+ years in customer or technical support, strong troubleshooting and

Qualifications

• 3+ years in customer or technical support.
• Strong troubleshooting and critical thinking.
• Excellent verbal and written communication.

Responsibilities

• Provide first-class customer support via phone, email, and chat.
• Conduct initial troubleshooting and root cause analysis.
• Triage inbound issues and prioritize tickets.
• Communicate proactively with customers in a professional manner.
• Use internal tools and knowledge bases for accurate solutions.
• Collaborate with team to improve processes and documentation.
• Mentor junior support staff on escalated issues.
• Identify trends and suggest improvements to enhance customer experience.

Skills

Customer support

Troubleshooting

Verbal communication

Written communication

Ticketing systems

Mentoring

Problem solving

Independent & team work

Tools

CRM software

Ticketing tools

Support platforms

Job description

Embed in Quezon City, Philippines is seeking a Technical Customer Support Specialist Level I (Day Shift) to be the first contact for customers, delivering timely, best-in-class support across phone, email, and chat, while guiding junior staff and ensuring consistent, technically sound resolutions. You will work with CRM and ticketing tools in a fast-paced environment to enhance customer experience.

Requirements include 3+ years in customer or technical support, strong troubleshooting and