Customer Care & Solutions Specialist

GECO Asia Pte. Ltd; Iloilo City; On-site; PHP 180,000 - 300,000; Full time

Job summary

GECO Asia Pte. Ltd in Iloilo City is seeking a dedicated Customer Service Representative to be the friendly voice for clients, delivering top-notch support and building lasting relationships.

You’ll respond to inquiries via phone, email, and chat, provide accurate product information and technical guidance, and ensure issues are resolved with customer satisfaction in mind. The role emphasizes problem-solving, empathy, and teamwork in a fast-paced environment, with opportunities to learn CRM

Qualifications

• Respond to customer inquiries via phone, email, and chat
• Provide accurate information, guidance, and technical support
• Resolve complaints quickly while maintaining customer satisfaction
• Document interactions and maintain customer records
• Follow up to ensure issues are fully resolved

Responsibilities

• Respond to customer inquiries through phone, email, and chat with professionalism and care
• Provide accurate information, guidance, and technical support on our products and services
• Resolve complaints and challenges quickly while keeping customer satisfaction at the core
• Document all interactions clearly and maintain detailed customer records
• Follow up to ensure issues are fully resolved and customers are happy

Skills

Excellent communication

Problem-solving

Multitasking

Empathetic mindset

Team-oriented environment

CRM systems

Tools

CRM systems

Software tools

Job description

GECO Asia Pte. Ltd in Iloilo City is seeking a dedicated Customer Service Representative to be the friendly voice for clients, delivering top-notch support and building lasting relationships.

You’ll respond to inquiries via phone, email, and chat, provide accurate product information and technical guidance, and ensure issues are resolved with customer satisfaction in mind. The role emphasizes problem-solving, empathy, and teamwork in a fast-paced environment, with opportunities to learn CRM