Strategic Customer Success Lead

ECAM; Pasig; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Day 1 HMO

Annual salary increase

Additional leave credits

Job summary

ECAM, a leader in interactive surveillance, seeks a Customer Success Specialist in the Philippines. You will own the customer-vendor relationship, drive satisfaction, retain accounts, and identify upsell opportunities across locations.

Responsibilities include onboarding remotely, training users, and maintaining data integrity across platforms while collaborating with the sales and support teams. A strong customer-centric mindset is essential.

Qualifications

• Bachelor’s degree preferred.
• 5+ years’ experience in Customer Success or Account Management.
• Ability to connect with people quickly and build strong relationships.
• Strong issues mitigation and problem-solving abilities.
• Customer advocate with a positive, can-do attitude.
• Ability to interact with executives to managers across locations.

Responsibilities

• Build and maintain strong customer relationships via phone, video, and email.
• Identify key customer stakeholders in each location.
• Identify and resolve problems in a timely manner; analyze information.
• Mitigate issues and monitor incidents with high customer satisfaction.
• Prioritize and manage multiple open issues with cross-department support.
• Understand product value across locations and drive proactive outreach.

Skills

Relationship building

Communication

Problem solving

Critical thinking

Cross-functional collaboration

Education

Bachelor’s degree preferred

Job description

ECAM, a leader in interactive surveillance, seeks a Customer Success Specialist in the Philippines. You will own the customer-vendor relationship, drive satisfaction, retain accounts, and identify upsell opportunities across locations.

Responsibilities include onboarding remotely, training users, and maintaining data integrity across platforms while collaborating with the sales and support teams. A strong customer-centric mindset is essential.