Customer Experience Specialist – Financial Services

Credit Corp; Philippines; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Dayshift

Competitive salary + incentives

HMO from Day 1

Group Life Insurance

Retirement Plan

Holiday premium pay

Free breakfast

Weekly fruit program

Ongoing training and development

Supportive team culture

Career progression opportunities

Job summary

Credit Corp in Makati City, Ayala is seeking a Customer Service Officer to deliver excellent customer experiences in a fast-paced financial services environment.

You will manage high volumes of calls, assist with enquiries and applications, ensure documentation is complete, support loan verification, and maintain accurate records while contributing to customer care initiatives and ongoing development within our supportive team.

Qualifications

• Excellent verbal and written English communication skills.
• Strong interpersonal and relationship-building abilities.
• Passion for delivering exceptional customer service.
• Strong problem-solving and critical-thinking abilities.
• High attention to detail and accuracy when handling documentation.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Manage a high volume of inbound and outbound customer calls.
• Assist customers with enquiries, applications, and account-related concerns.
• Process and manage documentation to ensure applications are complete and ready for assessment.
• Support loan verification activities and identity checks.
• Maintain accurate customer records and case notes.
• Meet and exceed customer service and quality standards.
• Contribute to customer experience initiatives and continuous improvement.
• Build positive customer relationships through professional and empathetic communication.

Skills

English communication

Interpersonal skills

Customer service

Problem solving

Attention to detail

Multitasking

Teamwork

Tools

Documentation handling

Job description

Credit Corp in Makati City, Ayala is seeking a Customer Service Officer to deliver excellent customer experiences in a fast-paced financial services environment.

You will manage high volumes of calls, assist with enquiries and applications, ensure documentation is complete, support loan verification, and maintain accurate records while contributing to customer care initiatives and ongoing development within our supportive team.