Customer Service Officer - Day Shift

Credit Corp; Philippines; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Dayshift

Competitive salary + incentives

HMO from Day 1

Group Life Insurance

Retirement Plan

Holiday premium pay

Free breakfast

Weekly fruit program

Ongoing training and development

Supportive team culture

Career progression opportunities

Job summary

Credit Corp in Makati City, Ayala is seeking a Customer Service Officer to deliver excellent customer experiences in a fast-paced financial services environment.

You will manage high volumes of calls, assist with enquiries and applications, ensure documentation is complete, support loan verification, and maintain accurate records while contributing to customer care initiatives and ongoing development within our supportive team.

Qualifications

• Excellent verbal and written English communication skills.
• Strong interpersonal and relationship-building abilities.
• Passion for delivering exceptional customer service.
• Strong problem-solving and critical-thinking abilities.
• High attention to detail and accuracy when handling documentation.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Manage a high volume of inbound and outbound customer calls.
• Assist customers with enquiries, applications, and account-related concerns.
• Process and manage documentation to ensure applications are complete and ready for assessment.
• Support loan verification activities and identity checks.
• Maintain accurate customer records and case notes.
• Meet and exceed customer service and quality standards.
• Contribute to customer experience initiatives and continuous improvement.
• Build positive customer relationships through professional and empathetic communication.

Skills

English communication

Interpersonal skills

Customer service

Problem solving

Attention to detail

Multitasking

Teamwork

Tools

Documentation handling

Job description

Customer Service Officer | Makati City, Philippines

Start Your Career in Financial Services with Credit Corp

At Credit Corp, we're passionate about helping people achieve better financial outcomes. As a leading financial services company, we pride ourselves on delivering exceptional customer experiences while fostering a supportive, inclusive, and engaging workplace where our people can grow and succeed.

We're currently looking for a Customer Service Officer to join our growing team in Ayala, Makati City. If you're a people person who enjoys solving problems, building customer relationships, and making a positive impact every day, we'd love to hear from you.

This is an excellent opportunity to build a long-term career in the financial services industry while enjoying a competitive salary, outstanding benefits, and genuine career development opportunities.

What You'll Be Doing

As a Customer Service Officer, you will play a key role in delivering excellent customer experiences by:

• Managing a high volume of inbound and outbound customer calls
• Assisting customers with enquiries, applications, and account-related concerns
• Processing and managing documentation to ensure customer applications are complete and ready for assessment
• Supporting loan verification activities and identity checks
• Maintaining accurate customer records and case notes
• Meeting and exceeding customer service and quality standards
• Contributing to customer experience initiatives and continuous improvement activities
• Building positive customer relationships through professional and empathetic communication

What's in it for You?

Benefits & Perks

• Dayshift schedule
• Competitive salary plus performance-based incentives
• HMO coverage from Day 1
• Group Life Insurance
• Retirement Plan
• Holiday premium pay
• Free breakfast every working day
• Weekly fresh fruit program
• Ongoing training and professional development
• Supportive and collaborative team culture
• Clear career progression opportunities within the business

What We're Looking For

We're seeking customer-focused individuals who are eager to learn and grow in a fast-paced environment.

To be successful in this role, you'll have:

• Excellent verbal and written English communication skills
• Strong interpersonal skills and the ability to build rapport with customers
• A passion for delivering exceptional customer service
• Strong problem-solving and critical-thinking abilities
• High attention to detail and accuracy when handling documentation
• Ability to manage competing priorities in a fast-paced environment
• A positive attitude and willingness to learn
• Availability to work onsite at our Ayala, Makati office
• Flexibility to work on Philippine holidays (with premium pay)

Required Documents

Before joining, applicants must have:

• SSS Number
• PhilHealth Number
• Pag-IBIG Number
• TIN Number
• At least two (2) valid government-issued IDs

Why Join Credit Corp?

At Credit Corp, our people are at the heart of everything we do. We are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed. Whether you're looking to strengthen your customer service skills or launch a rewarding career in financial services, you'll find opportunities to learn, grow, and thrive with us.

Ready to Make an Impact?

If you're passionate about helping customers, enjoy meaningful conversations, and are looking for an exciting opportunity with a company that invests in its people, we'd love to hear from you.