Retail Customer Service Rep - Growth & Training

Talent Outsourcing Channel Solutions; Philippines; On-site; PHP 201,000 - 268,000; Full time

Job summary

Talent Outsourcing Channel Solutions is seeking a Customer Service Representative for a retail account, based in Cagayan de Oro. You will be the voice of the company, handling inquiries across phone, email, chat, and other channels, while delivering exceptional service and resolving issues efficiently.

The role requires a high school diploma or equivalent, plus demonstrated customer service experience. Strong communication, data entry speed of 40 wpm, and proficiency with CRM software and

Qualifications

• High school diploma or equivalent qualification as a minimum; SHS Graduate (New Curriculum) / HS Graduate (Old Curriculum) No CCE Required.
• Proven customer service experience, ideally in a call centre or retail environment.
• Excellent communication skills, both verbal and written, with a clear and professional manner.
• Typing speed of at least 40 words per minute with accurate data entry skills.
• Flexibility to work shifts, including potential early mornings, evenings or weekends as required.
• Proficiency with computer systems, CRM software and Microsoft Office applications.

Responsibilities

• Handle inbound and outbound customer enquiries via telephone, email, chat and other communication channels.
• Provide accurate information about products, services and policies to retail account customers.
• Process customer orders, returns and complaints in a timely and professional manner.
• Resolve customer issues and concerns whilst maintaining a positive and helpful attitude.
• Document all customer interactions and transactions accurately in the company system.
• Meet or exceed call handling times, quality standards and customer satisfaction targets.
• Escalate complex issues to management or relevant departments when necessary.
• Identify opportunities to upsell or cross-sell products and services where appropriate.
• Maintain confidentiality and comply with data protection regulations.
• Contribute to a positive team environment and support colleagues where possible.

Skills

Customer service experience

Communication skills

Active listening

Problem solving

Data entry

Time management

Adaptability

Team collaboration

Education

High school diploma or equivalent qualification

SHS Graduate (New Curriculum) / HS Graduate (Old Curriculum)

Tools

CRM software

Microsoft Office

Job description

Talent Outsourcing Channel Solutions is seeking a Customer Service Representative for a retail account, based in Cagayan de Oro. You will be the voice of the company, handling inquiries across phone, email, chat, and other channels, while delivering exceptional service and resolving issues efficiently.

The role requires a high school diploma or equivalent, plus demonstrated customer service experience. Strong communication, data entry speed of 40 wpm, and proficiency with CRM software and