Customer Experience Specialist (BPO) - Inbound & Escalations

transcosmos Asia Philippines Inc.; Taguig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading BPO company in Taguig is seeking a customer service representative to handle inbound and outbound inquiries via calls, emails, and chats. The role requires at least a Senior High School diploma and one year of experience in the BPO industry. The representative will provide accurate product and service information, resolve customer issues, and comply with company policies. Work is onsite at McKinley Hills with shifting schedules, and good communication skills are essential.

Qualifications

• At least finished Senior High School.
• With at least 1 year experience in the BPO industry.
• Average to good communication skills.

Responsibilities

• Handle inbound and outbound customer calls, emails, and chat inquiries.
• Provide accurate product and service information.
• Resolve customer concerns professionally.

Skills

Communication skills

Customer service

Education

Senior High School graduate

Job description

A leading BPO company in Taguig is seeking a customer service representative to handle inbound and outbound inquiries via calls, emails, and chats. The role requires at least a Senior High School diploma and one year of experience in the BPO industry. The representative will provide accurate product and service information, resolve customer issues, and comply with company policies. Work is onsite at McKinley Hills with shifting schedules, and good communication skills are essential.