Customer Experience Specialist

BCS Technology International PTY LTD - Philippines ROHQ; Taguig; On-site; PHP 268,000 - 446,000; Full time

Job summary

BCS Technology International PTY LTD - Philippines ROHQ is seeking a Customer Service Representative to act as a liaison, provide product and service information, and resolve customer inquiries with care and accuracy.

The CSR will handle orders, assist with payments, address feedback professionally, and may be scheduled on weekends or events as needed to ensure high customer satisfaction.

Qualifications

• Experience in customer service or call center roles preferred.
• Excellent verbal and written communication.
• Ability to troubleshoot and resolve issues promptly.

Responsibilities

• Provide excellent customer service to all customers, ensuring needs are met promptly.
• Greet customers, answer questions about menu or services.
• Take orders accurately over the phone and enter them into the system.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multitasking

Tools

CRM system

Job description

BCS Technology International PTY LTD - Philippines ROHQ is seeking a Customer Service Representative to act as a liaison, provide product and service information, and resolve customer inquiries with care and accuracy.

The CSR will handle orders, assist with payments, address feedback professionally, and may be scheduled on weekends or events as needed to ensure high customer satisfaction.