Customer Experience Specialist

Sagan Recruitment; Philippines; Remote; PHP 360,000 - 600,000; Full time

Job summary

Sagan World LLC. is seeking a Customer Experience and Scheduling Specialist for a remote role based in the Philippines.

You will handle inbound inquiries, book appointments, support dispatch, and maintain accurate information between customers and the service team. The role requires clear, warm English communication, experience with CRM and scheduling tools, and weekend availability from Thursday to Monday.

Qualifications

• Experience in customer service, inbound sales, appointment setting, scheduling or dispatch support.
• Experience handling home-services or plumbing-related calls and relevant technical terminology.
• Comfort using CRM, scheduling and help-desk systems.
• Clear, warm and confident English communication with worried or frustrated customers.
• Availability Thursday through Monday, including weekends.
• Based in the Philippines.

Responsibilities

• Respond to inbound calls, emails and texts from homeowners.
• Capture service problems and customer details accurately in the CRM.
• Book appointments and support technician scheduling and dispatch.
• Explain approved service information, fees, arrival windows and membership options.
• Use scheduling, help-desk and AI-assisted service tools to follow through on requests.

Skills

Customer service

Appointment scheduling

CRM systems

English communication

Remote work

Tools

CRM software

Help-desk tools

Scheduling tools

Job description

Job Title: Customer Experience and Scheduling Specialist

Location: Remote - Philippines

About Sagan

Sagan connects international professionals with remote opportunities at U.S. businesses. Apply through Sagan to be considered for this role.

About the Role

Help homeowners with plumbing and other home-service needs through warm, clear customer service. Handle inbound inquiries, book appointments, support dispatch and keep accurate information moving between customers and the service team.

Key Responsibilities

• Respond to inbound calls, emails and texts from homeowners.
• Capture service problems and customer details accurately in the CRM.
• Book appointments and support technician scheduling and dispatch.
• Explain approved service information, fees, arrival windows and membership options.
• Use scheduling, help-desk and AI-assisted service tools to follow through on requests.

Qualifications

• Experience in customer service, inbound sales, appointment setting, scheduling or dispatch support.
• Experience handling home-services or plumbing-related calls and relevant technical terminology.
• Comfort using CRM, scheduling and help-desk systems.
• Clear, warm and confident English communication with worried or frustrated customers.
• Availability Thursday through Monday, including weekends.
• Based in the Philippines.

Work Schedule

Thursday to Monday, including weekends. Exact daily hours confirmed during selection.