Remote Reservations & Customer Care Specialist Philippines

Sagan World LLC.; Philippines; Remote; PHP 268,000 - 446,000; Full time

Job summary

Sagan World LLC. is seeking a Customer Service and Reservations Specialist to support remote bookings for US-based customers. The role emphasizes professional email communication, accurate reservation handling, and smooth handoffs between coverage shifts.

You will respond to inquiries, provide quotes, coordinate bookings, and resolve issues, ensuring high-quality service across weekend shifts. This position is remote, with scheduling specifics confirmed during selection.

Qualifications

• Proven customer service or reservations experience.
• Excellent written and spoken English for US-based customers.
• Strong organization and follow-through.
• Weekend coverage and shift handoffs required.

Responsibilities

• Respond to inbound booking questions and follow up on quotes.
• Coordinate reservations and keep booking details accurate.
• Resolve customer issues and help customers choose suitable bookings.
• Hand off requests clearly between shifts while maintaining service quality.

Skills

Customer service

Reservations

English proficiency

Attention to detail

Job description

Sagan World LLC. is seeking a Customer Service and Reservations Specialist to support remote bookings for US-based customers. The role emphasizes professional email communication, accurate reservation handling, and smooth handoffs between coverage shifts.

You will respond to inquiries, provide quotes, coordinate bookings, and resolve issues, ensuring high-quality service across weekend shifts. This position is remote, with scheduling specifics confirmed during selection.