Customer Service and Reservations Specialist

Sagan Recruitment; Philippines; Remote; PHP 268,000 - 446,000; Full time

Job summary

Sagan World LLC. is seeking a Customer Service and Reservations Specialist to support remote bookings for US-based customers. The role emphasizes professional email communication, accurate reservation handling, and smooth handoffs between coverage shifts.

You will respond to inquiries, provide quotes, coordinate bookings, and resolve issues, ensuring high-quality service across weekend shifts. This position is remote, with scheduling specifics confirmed during selection.

Qualifications

• Proven customer service or reservations experience.
• Excellent written and spoken English for US-based customers.
• Strong organization and follow-through.
• Weekend coverage and shift handoffs required.

Responsibilities

• Respond to inbound booking questions and follow up on quotes.
• Coordinate reservations and keep booking details accurate.
• Resolve customer issues and help customers choose suitable bookings.
• Hand off requests clearly between shifts while maintaining service quality.

Skills

Customer service

Reservations

English proficiency

Attention to detail

Job description

Job Title: Customer Service and Reservations Specialist

Location: Remote - Philippines

About Sagan

Sagan connects international professionals with remote opportunities at U.S. businesses. Apply through Sagan to be considered for this role.

About the Role

Help customers with booking inquiries, quotes and reservations through professional, helpful service. Most communication is by email, with clear follow-through and smooth handoffs between coverage shifts.

Key Responsibilities

• Respond to inbound booking questions and follow up on requested quotes.
• Coordinate reservations and keep customer and booking details accurate.
• Resolve customer issues and help customers choose suitable bookings.
• Hand off open requests clearly between shifts while maintaining service quality.

Qualifications

• Proven customer service, reservations, hospitality, travel or customer success experience.
• Strong written and spoken English for serving U.S.-based customers.
• Excellent organization, attention to detail and ownership of follow-through.
• Availability for weekend coverage and coordinated shift handoffs.

Nice to Have

• Experience with booking inquiries, reservation coordination and consultative inbound service.

Work Schedule

Weekend availability is required. Exact shifts and coverage handoffs are confirmed during selection.