Customer Experience Specialist

Empire East Land Holdings, Inc.; Mandaluyong; On-site; PHP 335,000 - 502,000; Full time

Job summary

Empire East Land Holdings, Inc. is seeking a dedicated Customer Relations Associate in Metro Manila to respond to inquiries via phone, email, or in person with professionalism and courtesy.

You will collaborate with sales, documentation, and operations teams to resolve issues promptly, maintain accurate records, and gather customer feedback to improve service quality. The role emphasizes empathy, effective communication, attention to detail, and a strong commitment to delivering exceptional

Qualifications

• Bachelor's degree in Marketing, Communications, or equivalent.
• Excellent interpersonal and communication skills, both verbal and written.
• Empathy and patience in dealing with customer inquiries and complaints.
• Strong problem-solving abilities and the capacity to handle challenging situations calmly and effectively.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in computer skills, including Microsoft Office Suite and Google Suite.
• Attention to detail and accuracy in data entry and record-keeping.
• Adaptability and willingness to learn new systems and processes.
• Commitment to providing exceptional customer service and fostering positive relationships with customers.

Responsibilities

• Respond to customer inquiries and concerns via phone, email, or in-person promptly and professionally.
• Handle customer complaints or escalations with empathy and a focus on resolving issues to the customer's satisfaction.
• Coordinate with internal teams, such as sales, documentation, and operations, to address customer needs and ensure timely resolution of issues.
• Maintain customer records and documentation, ensuring accuracy and confidentiality.
• Conduct follow-up calls or emails to ensure customer satisfaction and gather feedback.
• Assist in the development and implementation of customer service policies and procedures.
• Collaborate with the marketing team to communicate promotions, product updates, and other relevant information to customers.
• Provide administrative support to the customer relations team, including data entry, filing, and preparing reports.

Skills

Interpersonal skills

Communication skills

Empathy

Patience

Problem-solving

Multitasking

Attention to detail

Adaptability

Learning ability

Customer service

Education

Bachelor's degree in Marketing, Communications, or equivalent

Job description

Empire East Land Holdings, Inc. is seeking a dedicated Customer Relations Associate in Metro Manila to respond to inquiries via phone, email, or in person with professionalism and courtesy.

You will collaborate with sales, documentation, and operations teams to resolve issues promptly, maintain accurate records, and gather customer feedback to improve service quality. The role emphasizes empathy, effective communication, attention to detail, and a strong commitment to delivering exceptional