Customer Experience Specialist

Metacom Careers; Quezon City; Vor Ort; PHP 240.000 - 360.000; Vollzeit

Zusammenfassung

Metacom Careers is seeking a dedicated Customer Service Representative in Metro Manila to join our support team. You will handle inquiries via phone, chat, or email, providing accurate information about products, services, orders, and accounts.

You will troubleshoot issues and coordinate with other departments to resolve concerns while maintaining a positive, professional demeanor. In this role, you will document interactions, update account details, and ensure timely, effective solutions that

Aufgaben

• Handled customer inquiries and concerns through phone, chat, or email.
• Provided accurate information regarding products, services, orders, and account concerns.
• Assisted customers with troubleshooting, requests, and issue resolution.
• Maintained a professional and positive attitude when dealing with different types of customers.
• Documented customer interactions and updated account information accurately.
• Followed company policies, procedures, and quality standards.
• Coordinated with other departments when necessary to resolve customer concerns.
• Ensured customer satisfaction by providing timely and effective solutions.

Jobbeschreibung

Metacom Careers is seeking a dedicated Customer Service Representative in Metro Manila to join our support team. You will handle inquiries via phone, chat, or email, providing accurate information about products, services, orders, and accounts.

You will troubleshoot issues and coordinate with other departments to resolve concerns while maintaining a positive, professional demeanor. In this role, you will document interactions, update account details, and ensure timely, effective solutions that