Customer Experience Specialist

iOutstaff; Mandaluyong; On-site; PHP 201,000 - 312,000; Full time

Job summary

iOutstaff is hiring for an on-site customer support role in Mandaluyong. No experience is required, and you will communicate with customers via email and live chat while learning the basics of account handling.

You should have strong English communication, a university degree preferred, and be able to work independently or with teams. The position is full-time at Unit 301-2 Shaw Plaza, Mandaluyong.

Qualifications

• No experience required (experience is an advantage).
• Strong verbal and written communication skills in English.
• A University/College degree is preferred.
• Ability to work both independently and collaboratively.

Responsibilities

• Communicating with customers via email and live chat.
• Handling customer complaints, escalating to a manager if an issue cannot be resolved.
• Identifying and assessing customer needs to ensure satisfaction.
• Maintaining accurate and detailed records of customer interactions and account information.
• Providing product recommendations when appropriate.
• Building strong, lasting relationships with customers to ensure they feel supported and valued.
• Engaging in active listening through written communication and ensuring a calm, professional tone even in difficult situations.
• Responding accurately and efficiently to customer inquiries, providing clear explanations and solutions.
• Applying a proactive approach with a customer-first mindset and strong sales orientation to help improve company performance and encourage repeat business.

Skills

Strong English communication

Education

University degree preferred

Job description

iOutstaff is hiring for an on-site customer support role in Mandaluyong. No experience is required, and you will communicate with customers via email and live chat while learning the basics of account handling.

You should have strong English communication, a university degree preferred, and be able to work independently or with teams. The position is full-time at Unit 301-2 Shaw Plaza, Mandaluyong.