Customer Experience Lead

Infinity Outsourcing Services; Mandaluyong; On-site; PHP 200,880 - 290,160; Full time

Job summary

Infinity Outsourcing Services in Mandaluyong is seeking a motivated, on-site, full-time Customer Service representative with no prior experience required. A Bachelor’s degree is preferred; training is provided to help you get up to speed with our products and processes.

You will respond to customer inquiries, process orders, maintain records, coordinate with colleagues, and help guide a small team of junior agents to deliver outstanding service.

Qualifications

• Bachelor's degree preferred or equivalent.
• Experience not required; training provided to learn products and processes.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond to customer inquiries through various channels.
• Acknowledge and resolve customer complaints.
• Know products well to answer questions.
• Process orders, forms, applications, and requests.
• Keep records of interactions, transactions, and complaints.
• Coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and professional support.
• Possibly assist in guiding a team of junior representatives.

Skills

Customer service

Organizational skills

People skills

Interpersonal skills

Team player

Education

Bachelor

Job description

Infinity Outsourcing Services in Mandaluyong is seeking a motivated, on-site, full-time Customer Service representative with no prior experience required. A Bachelor’s degree is preferred; training is provided to help you get up to speed with our products and processes.

You will respond to customer inquiries, process orders, maintain records, coordinate with colleagues, and help guide a small team of junior agents to deliver outstanding service.