Customer Experience Specialist

Concentrix 1BPO; Benguet; On-site; PHP 167,000 - 312,000; Full time

Benefits offered by this job

Very competitive salary

Meal and transportation pay

Rice allowance

Night differential

Account incentives

Sick and vacation leaves

Educational assistance

Retirement plan

Annual appraisal and bonuses

Comprehensive health plan for you and/

Clean, safe & modern working env

Job summary

CONCENTRIX in Benguet is hiring for an on-site Customer Service Associate. No prior experience required; you will join a training program and start handling international or domestic calls after onboarding.

The role emphasizes clear communication, problem solving, and a customer-first attitude. Requirements include HS or equivalent, computer and internet literacy, and a commitment to full-time employment. Fresh graduates are welcome to apply.

Qualifications

• Applicants must be 18 years or older.
• Must be fluent in English and computer-literate.
• Willing to work full-time and undergo training.

Responsibilities

• Communicate with customers in a courteous, friendly and professional manner following procedures.
• Listen to customer needs, demonstrate empathy and build rapport.
• Clarify requirements and use tools to provide effective resolutions.
• Maintain basic knowledge of client products and/or services.

Skills

Fluent English

Customer service

Problem solving

Team player

Account management

Strong work ethic

Interpersonal skills

Computer & Internet skills

Education

HS/ALS/SHS graduate

Fresh college graduates encouraged

BPO experience a plus

Job description

CONCENTRIX in Benguet is hiring for an on-site Customer Service Associate. No prior experience required; you will join a training program and start handling international or domestic calls after onboarding.

The role emphasizes clear communication, problem solving, and a customer-first attitude. Requirements include HS or equivalent, computer and internet literacy, and a commitment to full-time employment. Fresh graduates are welcome to apply.