Up to 26K, Onsite - Cable Account - Customer Service Advisor - Bacolod

Concentrix; Bacolod; On-site; PHP 264,045 - 316,274; Full time

Benefits offered by this job

Exclusive discounts from partner establishments

Mental Wellness Programs

HMO and life insurance

Job summary

A leading global customer experience provider is seeking a Customer Service Advisor in Bacolod. The ideal candidate is a college graduate with good English communication and excellent customer service skills, eager to provide exceptional experiences. This full-time role offers training and career growth opportunities in a supportive workplace.

Qualifications

• Willing to work on a shifting schedule.
• Background in the Customer Experience industry (at least six months preferred).

Responsibilities

• Address customers' needs and concerns promptly and professionally.
• Deliver high-quality service and exceed expectations.

Skills

Good English communication skills

Excellent customer service

Problem-solving skills

Multitasking skills

Education

College graduate

Job description

Up to 26K, Onsite - Cable Account - Customer Service Advisor - Bacolod

Concentrix

On-site - Bacolod No Exp Required Bachelor Full-time

Job Description

Why Concentrix + Webhelp:

Prepare for a game-changing career adventure filled with fun, growth, and endless possibilities! As a five billion-dollar publicly traded company (CNXC), we know that when we put our people first, business thrives. You'll find the runway and resources to build the career you've always imagined. At Concentrix + Webhelp, we celebrate diversity, empower our people, and provide unwavering support. We're not just a team; we're your dedicated squad on the path to greatness. We proudly hold the certification as a Great Place to Work, a testament to our unwavering commitment to foster a positive workplace culture. Join us! Together, we will continue to reshape the CX industry.

Here’s a glimpse of what awaits you:

• Exclusive discounts from our partner establishments
• Mental Wellness Programs
• HMO, life insurance, leave conversion, and many more!

Your Role as a Customer Experience (CX) Advisor

As a Customer Experience (CX) Advisor, you hold a crucial position in ensuring that our clients' customers receive exceptional experience. Your primary responsibility is to address their needs and concerns promptly and professionally, leaving a lasting positive impression. To achieve this, your excellent communication skills will be put to use. Active listening, empathy, and effective communication are key. Consistently delivering high-quality service and exceeding expectations are vital for success. If you're passionate about CX and making a game-changing difference, start your Concentrix + Webhelp journey now.

You are a perfect fit for the position if you:

• Are a college graduate with or without a background in the Customer Experience (CX) industry
• Have at least six (6) months of background in the Customer Experience (CX) industry
• Have good English communication skills
• Have excellent customer service, problem-solving, and multitasking skills
• Are willing to work on shifting schedule

Company Overview

We’re a leading global provider of customer experience (CX) solutions and technology. We create game-changing customer journeys for our people and our clients and their customers. With the help of over 440,000 global game-changers, our business is borderless. We support more than 2000 of the world’s best brands and dream up the CX tech and innovations of tomorrow. Across 70+ countries and six continents, we provide services across key industry verticals including technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. With 155+ clients on the Fortune Global 500 list, we are undeniably the future of CX.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we’re committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

Working Location

Concentrix Bacolod Recruitment Site. One Sanparq Building, Lacson St, Bacolod, 6100, Philippines