Customer Experience Representative

Eastern Communications; Makati; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Performance Bonus

Employee Recognition Program

Job Training

Work from Home

13th Month Pay

Employee Loan

Paid Holidays

SSS/GSIS

Health Insurance

Mentorship Program

Professional Development

Work from Home

Job summary

A telecommunications company in Makati seeks fresh graduates for a customer service role. Responsibilities include troubleshooting customer issues and coordinating with teams to ensure timely resolutions. Ideal candidates should hold a bachelor's degree, be willing to work onsite, and possess strong communication skills. The position offers a hybrid work model, competitive benefits, and opportunities for professional development.

Qualifications

• Must be a bachelor's degree graduate.
• Preferably fresh graduate or with at least 6 months to 1-year work experience in BPO/Telco Contact Centers.
• Willing to work in shifting schedules and onsite.
• Willing to work in shifting schedules and work onsite in Makati.

Responsibilities

• Reach fast resolution rate by coordinating with teams.
• Troubleshoot and resolve customer issues via email or call.
• Release network fault advisories to affected customers.
• Deliver Incident Reports, Fault History and SLA reports within target times.
• Develop process improvement projects for the team.

Skills

Customer service

Troubleshooting

Communication

Process improvement

Education

Bachelor's degree

Job description

Overview

Hybrid - Makati Fresh Graduate/Student Bachelor Full-time

Responsibilities

• To reach the fast resolution rate by coordinating and escalating to the respective team.
• Troubleshooting and resolving customer’s concern within threshold via email or call.
• Releasing of network fault advisory to all customers affected and escalating to internal teams.
• Delivered the Incident Report, Fault History and Service Level Agreement report within the target time.
• Developed a process improvement project for the team.

Qualifications

• Must be a bachelor's degree graduate.
• Preferably fresh graduate or with at least 6 months to 1-year work related experience with BPO/Telco Contact Centers. Fresh graduates are also encouraged to apply.
• Academically competent and was active in school activities; and, or, held leadership position in school organizations
• Willing to work in shifting schedules and work onsite in Makati
• Articulate and can clearly present ideas to a variety of audiences.

Benefits

Employee Recognition and Rewards

Performance Bonus, Annual Appraisal, Employee Recognition Program, Holiday Gifts

Government Mandated Benefits

13th Month Pay, Employee Loan, Paid Holidays, SSS/GSIS

Insurance Health & Wellness

Professional Development

Employee Assistance Program, Job Training, Mentorship Program, Professional Development

Work-Life Balance

Work from Home