Customer Experience QA Advisor: Elevate Service Quality

Tap Growth ai; Davao City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Tap Growth ai in Davao City is seeking a Davao Customer Experience Advisor to help ensure top-quality service. You will monitor interactions, provide feedback, and drive improvements across the support process.

The role emphasizes collaboration, data-driven insights, and professional communication, with experience in quality control, CRM tools, and MS Office as key prerequisites.

Join a fast-paced team focused on customer satisfaction and continuous improvement.

Qualifications

• Strong analytical skills with attention to detail.
• Excellent verbal and written communication abilities.
• Proven experience in quality control or customer service roles.
• Ability to work collaboratively in a fast-paced environment.
• Proficiency in using CRM tools and Microsoft Office Suite.

Responsibilities

• Monitor and evaluate customer interactions for quality assurance.
• Provide actionable feedback to improve customer service performance.
• Collaborate with teams to develop training materials and resources.
• Prepare reports on quality metrics and trends for management review.
• Identify areas for process improvement to enhance customer satisfaction.
• Handle escalated customer inquiries with professionalism and empathy.

Skills

Analytical skills

Verbal and written communication

Quality control or customer service

Collaborative in fast-paced env

CRM tools and MS Office

Job description

Tap Growth ai in Davao City is seeking a Davao Customer Experience Advisor to help ensure top-quality service. You will monitor interactions, provide feedback, and drive improvements across the support process.

The role emphasizes collaboration, data-driven insights, and professional communication, with experience in quality control, CRM tools, and MS Office as key prerequisites.

Join a fast-paced team focused on customer satisfaction and continuous improvement.