Call Center Pro - Growth, Training & Pay

iQor, Inc.; Mabalacat; On-site; PHP 167,000 - 246,000; Full time

Job summary

iQor, Inc. in the Philippines is seeking a polite, professional Customer Service Call Center Agent to represent our clients and provide remarkable service by phone.

You will handle a high volume of inbound and outbound calls and should seek to create a positive experience for each caller, listening to customers to address inquiries accurately. You will work to meet productivity and quality standards, aim for first-call resolution, and contribute to forming strong relationships with clients and

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team environment.
• Predictable and consistent attendance is an essential function of this position.
• You have the flexibility to work any shift, including nights and especially weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service experience

Teamwork

Attention to detail

Attendance reliability

Independent worker

Education

High school diploma or equivalent

Job description

iQor, Inc. in the Philippines is seeking a polite, professional Customer Service Call Center Agent to represent our clients and provide remarkable service by phone.

You will handle a high volume of inbound and outbound calls and should seek to create a positive experience for each caller, listening to customers to address inquiries accurately. You will work to meet productivity and quality standards, aim for first-call resolution, and contribute to forming strong relationships with clients and