Customer Experience & Outreach Specialist

Grand Canyon Multi-Holdings, Inc.; Bacolod; On-site; PHP 279,000 - 357,000; Full time

Job summary

KIA Bacolod - Service Department in Bacolod, Western Visayas, Philippines seeks a Customer Relations Officer to manage customer relations and promote goodwill. The role involves handling post-delivery follow-up, telemarketing for service appointments, and resolving customer inquiries to ensure satisfaction.

The candidate should have a relevant bachelor's degree, strong communication skills, and experience in outbound calls and service promotions.

Qualifications

• Bachelor's degree in Business Administration, Communications or Marketing.
• Ability to understand Key Performance Indicators as indicated by the company.
• Able to communicate and empathize with clients.
• Preferably with experience in doing outbound telemarketing.
• Fluent in English, Filipino and local dialect.
• Proficient with computer applications.
• Basic understanding of appointment setting; concept of follow up.
• Excellent customer service, interpersonal and communication skills.
• Results-Oriented.

Responsibilities

• Promotes company through effective customer relations and goodwill.
• Conducts brand new release orientation to the clients.
• Ensures that new vehicle sales customers are contacted a week after delivery of the unit to ensure customer satisfaction on overall dealership experience.
• Procure service appointments of clients via telephone calls and emails. Approximately 40 outbound calls per day.
• Attends to customer inquiries and concerns and acts immediately and effectively to resolve the same.
• Assist the branch on issues requiring assistance and follow-up from/to the manufacturers.
• Maintains database, spreadsheets and other medium set for daily update and reporting.
• Submits reportorial requirements on or before the set deadline.
• Assist the Service Dept. in promoting and implementing service appointment system.
• Maintains an accurate and efficient file of customer data.
• Assist in telemarketing for various promo and events.

Skills

Customer communication

Empathy with clients

Outbound telemarketing

Language skills (EN/Filipino)

Basic computer skills

Appointment setting

Customer service

Results oriented

Education

Bachelor's degree in Business Administration/Communications/Marketing

Job description

KIA Bacolod - Service Department in Bacolod, Western Visayas, Philippines seeks a Customer Relations Officer to manage customer relations and promote goodwill. The role involves handling post-delivery follow-up, telemarketing for service appointments, and resolving customer inquiries to ensure satisfaction.

The candidate should have a relevant bachelor's degree, strong communication skills, and experience in outbound calls and service promotions.