Customer Relations Officer

Grand Canyon Multi-Holdings, Inc.; Davao City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. is seeking a Customer Relations Officer in Davao City to nurture client relationships and promote service excellence.

You will handle inquiries, coordinate appointments, and support after-sales processes to enhance dealership experiences. The role emphasizes strong communication, empathy, and multilingual skills in English and Filipino, with outbound telemarketing experience valued to drive client engagement and service opportunities.

Qualifications

• Bachelor's Degree in Business Administration, Communications or Marketing.
• Understand KPIs as indicated by the company.
• Able to communicate and empathize with clients.
• Preferably with experience in outbound telemarketing.
• Fluent in English, Filipino and local dialect.
• Proficient with computer applications.
• Basic understanding of appointment setting; follow-up concepts.
• Excellent customer service, interpersonal and communication skills.
• Results-Oriented.

Responsibilities

• Promotes company through effective customer relations and goodwill.
• Conducts brand new release orientation to the clients.
• Ensures new vehicle sales customers are contacted a week after delivery to ensure satisfaction.
• Procures service appointments of clients via telephone and emails; ~40 outbound calls/day.
• Attends to customer inquiries and resolves issues promptly.
• Assists the branch with issues requiring manufacturer follow-up.
• Maintains database, spreadsheets and daily updates/reports.
• Submits reportorial requirements by deadlines.
• Assists Service Dept. in promoting and implementing service appointment system.
• Maintains accurate customer data files.
• Aids in telemarketing for promos and events.

Skills

Customer service

Communication

Empathy

Outbound calling

Multilingual

Computer skills

Education

Bachelor's degree in Business Administration/Communications/Marketing

Job description

About the job Customer Relations Officer

Qualifications:

• Bachelor's Degree in Business Administration, Communications or Marketing
• Have the ability to understand Key Performance Indicators as indicated by the company
• Able to communicate and empathize with clients
• Preferably with experience in doing outbound telemarketing
• Fluent in English, Filipino and local dialect
• Proficient with computer applications
• Basic understanding of appointment setting; concept of follow up
• Excellent customer service, interpersonal and communication skills
• Results-Oriented

Job Description:

• Promotes company through effective customer relations and good will.
• Conducts brand new release orientation to the clients.
• Ensures that new vehicle sales customers are contacted a week after delivery of the unit to ensure customer's satisfaction on overall dealership experience.
• Procure service appointments of clients via telephone calls and emails. Approximately 40 outbound calls per day.
• Attends to customer inquiries and concerns and acts immediately and effectively to resolve the same.
• Assist the branch on issues requiring assistance and follow-up from/to the manufacturers.
• Maintains database, spreadsheets and other medium set for daily update and reporting.
• Submits reportorial requirements on or before the set deadline.
• Assist the Service Dept. in promoting and implementing service appointment system.
• Maintains an accurate and efficient file of customer data.
• Assist in telemarketing for various promo and events.