Customer Service Associate

onsemi; Muntinlupa; On-site; PHP 335,000 - 558,000; Full time

Job summary

onsemi in the Philippines is seeking a dedicated Customer Service specialist to be the primary interface with external customers and process orders with care and accuracy.

You will collaborate with cross-functional teams, independently respond to correspondence, address complaints, and ensure adherence to customer service rules and protocols to deliver timely, high-quality service aligned with our automotive and industrial focus.

Qualifications

• Experience in customer service or call center environments.
• Ability to process and track orders accurately.
• Strong written and verbal communication skills.
• Proven ability to handle complaints professionally and promptly.

Responsibilities

• Serve as the primary interface to external customers and process orders.
• Collaborate with cross-functional teams to ensure requests are handled timely.
• Independently respond to correspondence and manage inquiries and complaints.
• Adhere to Customer Service rules, techniques, and protocols.

Skills

Customer service

Order processing

Communication

Complaint handling

Job description

Job Description

• Primary interface of onsemi to external customers and vise versa.
• Provide customer satisfaction in processing customer orders.
• Collaborate with various functional groups within onsemi to ensure customers requests are handled properly and in a timely manner.
• Independently answer correspondence and handle complaints and requests.
• Comply with Customer Service business rules, techniques, and protocols.

onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world's most complex challenges and leads the way in creating a safer, cleaner, and smarter world.

More details about our company benefits can be found here:

https://www.onsemi.com/careers/career-benefits

We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.

Requirements