Analytical Customer Solutions Specialist

Relx Plc; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Relx Plc in Manila is seeking a Customer Solutions Specialist to validate data, document processes, and uphold quality and compliance across services. You will research inquiries, respond via email and calls within SLAs, and escalate issues when needed to maintain outstanding customer experience.

The role requires strong English communication, sharp attention to detail, and the ability to navigate multiple systems and tools. Onsite training may be provided.

Qualifications

• Bachelor's degree or completed at least 2 years of college (no back subjects/incomplete units).
• 10-key proficiency; Siebel experience preferred.
• Strong computer skills; multitask and research effectively.
• Proficiency in Microsoft Office Suite and Adobe Acrobat.
• Excellent English communication skills (written and verbal).
• High attention to detail; ability to perform repetitive tasks accurately.
• Ability to make judgment calls based on pre-set criteria and experience.
• Adaptable to fluctuating deadlines, intense workloads, and changing priorities.
• Willingness to attend onsite training.

Responsibilities

• Validate data through phone, spreadsheets, and web-based research.
• Document data and processes accurately; communicate findings clearly.
• Ensure quality and compliance in all services provided.
• Research, resolve, and respond to inquiries via email and inbound/outbound calls within service level agreements, delivering excellent customer experience.
• Adhere to corporate policies on authentication, data security, and record retention.
• Navigate multiple systems and internal tools for research and documentation.
• Investigate client issues and escalate to Supervisor when necessary.
• Build customer confidence through effective problem-solving and service delivery.
• Maintain detailed records of customer interactions, inquiries, complaints, and resolutions for reporting purposes.

Skills

Analytical Thinking

Attention to Detail

Problem-Solving

Customer Service Orientation

Adaptability

Technical Proficiency

Time Management

Collaboration

Education

Bachelor's degree or 2 years of college

Tools

Siebel

MS Office Suite

Adobe Acrobat

Job description

Relx Plc in Manila is seeking a Customer Solutions Specialist to validate data, document processes, and uphold quality and compliance across services. You will research inquiries, respond via email and calls within SLAs, and escalate issues when needed to maintain outstanding customer experience.

The role requires strong English communication, sharp attention to detail, and the ability to navigate multiple systems and tools. Onsite training may be provided.