Customer Experience Manager

YK MANPOWER PTE. LTD.; Santo Niño 1st; On-site; PHP 240,000 - 320,000; Full time

Job summary

YK MANPOWER PTE. LTD. in the Philippines seeks a customer service specialist to engage with diverse stakeholders, resolve inquiries, and uphold service quality on a daily basis.

The ideal candidate holds a degree in any field and demonstrates strong verbal and written communication, empathy, and resilience while managing multiple cases in a fast-paced environment, both independently and within a team.

Qualifications

• Experience in customer service, contact centre operations or public-facing roles is preferred.
• Strong verbal and written communication skills, with the ability to engage and communicate effectively with diverse stakeholders.
• Ability to manage multiple cases in a fast-paced environment while maintaining accuracy and service quality.
• Demonstrated empathy, professionalism and resilience in handling complex or challenging situations.
• Strong problem-solving skills and the ability to work independently as well as collaboratively within a team.

Skills

Customer service

Verbal & written communication

Multi-case handling

Empathy & professionalism

Problem solving

Education

Degree in any field

Job description

YK MANPOWER PTE. LTD. in the Philippines seeks a customer service specialist to engage with diverse stakeholders, resolve inquiries, and uphold service quality on a daily basis.

The ideal candidate holds a degree in any field and demonstrates strong verbal and written communication, empathy, and resilience while managing multiple cases in a fast-paced environment, both independently and within a team.