Customer Experience Team Lead — Coaching & KPI Excellence

Conduent; Batan; On-site; PHP 350,000 - 550,000; Full time

Job summary

Conduent is seeking a capable supervisor to lead daily tasks of business, technical support and production teams, drive team results, and ensure adherence to established processes. You will supervise, coach, and evaluate performance, sharing updates and best practices to support associate growth.

The role focuses on delivering quality outcomes, solving problems, and maintaining compliance with company standards, while working with minimal supervision and coordinating across functions.

Qualifications

• Leadership demonstrated in supervising daily tasks of business, technical support and production teams.
• Ability to evaluate and organize information to solve problems.
• Strong communication to share ideas and information.
• Works within established precedents and practices.
• Ability to work without supervision.

Responsibilities

• Delivers quality, productivity, and compliance KPI reports.
• Coaches and gives feedback to team members to enhance performance.
• Shares processes and business updates with the team.
• Supervises the team to identify coaching opportunities.
• Recommends training interventions when necessary.
• Outlines best practices for associate growth and improvement.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Leadership

Team management

Communication

Problem solving

Interpersonal skills

Job description

Conduent is seeking a capable supervisor to lead daily tasks of business, technical support and production teams, drive team results, and ensure adherence to established processes. You will supervise, coach, and evaluate performance, sharing updates and best practices to support associate growth.

The role focuses on delivering quality outcomes, solving problems, and maintaining compliance with company standards, while working with minimal supervision and coordinating across functions.