Operations Leader: SLA, Revenue Growth & Team Coaching

Concentrix; Quezon City; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Concentrix in Manila is seeking an Operations Manager I to lead a team of Team Leaders and ensure SLAs and financial targets are met. You will coach, develop action plans, analyze processes, and drive continuous improvement across departments.

The role requires strong communication and mentoring skills in a fast-paced call center environment. Ideal candidates will have 5+ years in progressive management, a proven ability to coach and provide feedback, and the flexibility to work in a demanding

Qualifications

• Associate's Degree or higher; 5+ years of experience, including two years in progressive management.
• Call center experience preferred.
• Proven coaching, action planning, and feedback skills.

Responsibilities

• Manage and coach Team Leaders to meet SLAs and financial targets.
• Drive revenue goals through data management and forecasting.
• Lead team development and ensure policy and legal compliance.
• Oversee operational reports and performance metrics.
• Build strong client relationships and participate in business reviews.
• Foster positive culture and resolve staff issues promptly.
• Collaborate across departments for continuous improvement.

Skills

Coaching

Action planning

Feedback

Process analysis

Performance management

Communication

Mentoring

Team leadership

Education

Associate's Degree in related field

Job description

Concentrix in Manila is seeking an Operations Manager I to lead a team of Team Leaders and ensure SLAs and financial targets are met. You will coach, develop action plans, analyze processes, and drive continuous improvement across departments.

The role requires strong communication and mentoring skills in a fast-paced call center environment. Ideal candidates will have 5+ years in progressive management, a proven ability to coach and provide feedback, and the flexibility to work in a demanding