Delivery Operations Lead - Coach Teams to KPI Wins

Concentrix; Makati; On-site; PHP 558,000 - 893,000; Full time

Job summary

Concentrix Makati City is seeking a Team Leader to supervise a group of call center associates and drive performance through coaching, discipline, and accountability. You will ensure adherence to policies, monitor attendance, and maintain service levels aligned with contractual KPIs.

The role requires a Bachelor’s degree and strong communication skills, with proficiency in Microsoft Office and the ability to lead in a fast-paced environment.

Qualifications

• Bachelor's Degree in related field with 2–4 years of experience.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office.

Responsibilities

• Supervise day-to-day activities of call center associates.
• Coach direct reports regularly to meet metrics.
• Identify performance issues and implement improvement plans.
• Ensure KPIs and financial targets are met for service delivery.
• Communicate expectations and provide timely updates.
• Conduct team meetings and organize team activities.

Skills

Leadership

Coaching

Communication

Time management

Multitasking

Education

Bachelor's Degree in related field

Tools

Microsoft Office

Job description

Concentrix Makati City is seeking a Team Leader to supervise a group of call center associates and drive performance through coaching, discipline, and accountability. You will ensure adherence to policies, monitor attendance, and maintain service levels aligned with contractual KPIs.

The role requires a Bachelor’s degree and strong communication skills, with proficiency in Microsoft Office and the ability to lead in a fast-paced environment.