Customer Experience Leader

The SM Store (SM Mart Inc.); General Trias; Presencial; PHP 260.000 - 380.000; Jornada completa

Descripción de la vacante

The SM Store (SM Mart Inc.) is seeking a Customer Service Supervisor in Cavite to ensure service levels across counters and Prestige Lounge. You will manage customer interactions, enforce policies, monitor Gift Delivery Service achievements, and lead a team to deliver exceptional service.

Applicants should have a Bachelor's degree (business preferred) and 5+ years in customer service, with leadership experience.

Formación

• Bachelor's degree required; business field preferred.

Responsabilidades

• Maintain appropriate service levels in Customer Service areas and Prestige Lounge.
• Manage customer interaction.
• Enforce customer service procedures and policies of The SM Store.
• Monitor Gift Delivery Service (GDS) Sales Achievement.
• Lead development of the team.

Educación

Bachelor's degree (preferably business)

Descripción del empleo

The SM Store (SM Mart Inc.) is seeking a Customer Service Supervisor in Cavite to ensure service levels across counters and Prestige Lounge. You will manage customer interactions, enforce policies, monitor Gift Delivery Service achievements, and lead a team to deliver exceptional service.

Applicants should have a Bachelor's degree (business preferred) and 5+ years in customer service, with leadership experience.