Bank Counter Supervisor: Customer Experience & Operations Lead

The SM Store (SM Mart Inc.); General Trias; On-site; PHP 279,000 - 424,000; Full time

Job summary

The SM Store (SM Mart Inc.) in Cavite is seeking a Counter Operations Associate to support the Counter Manager and branch leadership in delivering a seamless customer experience and efficient store operations.

You will ensure staff practice customer engagement, optimize POS usage, guide customer traffic across counters, and manage cashier schedules to cover absences. Experience in banking or cashier roles and knowledge of credit card transactions are valued.

Qualifications

• Bachelor's degree in any business-related course.
• At least 1 year of experience in bank operations or counter-cashier functions.
• Knowledgeable in credit card transaction processes.

Responsibilities

• Support Counter Manager and Branch leadership to promote customer experience and operational excellence.
• Ensure staff follow customer engagement initiatives and POS system usage.
• Direct customer flow to manage queuing across counters.
• Prepare and monitor cashier/checker work schedules and reassign staff when needed.

Skills

Customer engagement

Cashier scheduling

POS system knowledge

Education

Bachelor's degree in business-related field

Job description

The SM Store (SM Mart Inc.) in Cavite is seeking a Counter Operations Associate to support the Counter Manager and branch leadership in delivering a seamless customer experience and efficient store operations.

You will ensure staff practice customer engagement, optimize POS usage, guide customer traffic across counters, and manage cashier schedules to cover absences. Experience in banking or cashier roles and knowledge of credit card transactions are valued.