Operations Supervisor — Customer Experience & Growth

The SM Store (SM Mart Inc.); General Trias; On-site; PHP 320,000 - 420,000; Full time

Job summary

The SM Store (SM Mart Inc.) in the Philippines seeks a Customer Service Supervisor to oversee day-to-day operations at on-site and off-site locations, lead the team, and drive excellent service that retains customers and supports sales growth.

You will monitor performance, coach staff, resolve escalated inquiries, and implement strategies to improve financial results while upholding quality standards.

Qualifications

• Graduate of Bachelor's Degree preferably business-related course
• At least 3 years solid work experience as a Customer Service supervisor or a similar role

Responsibilities

• Support development of strategies for sales achievement
• Monitor and analyze financial performances and identify areas for improvement
• Resolve issues regarding escalated customer inquiries to meet business objectives
• Monitor team development and provide coaching and feedback

Skills

Customer service leadership

Team management

Education

Bachelor's Degree in Business-related field

Job description

The SM Store (SM Mart Inc.) in the Philippines seeks a Customer Service Supervisor to oversee day-to-day operations at on-site and off-site locations, lead the team, and drive excellent service that retains customers and supports sales growth.

You will monitor performance, coach staff, resolve escalated inquiries, and implement strategies to improve financial results while upholding quality standards.