Customer Service Manager | General Trias

The SM Store (SM Mart Inc.); General Trias; On-site; PHP 260,000 - 380,000; Full time

Job summary

The SM Store (SM Mart Inc.) is seeking a Customer Service Supervisor in Cavite to ensure service levels across counters and Prestige Lounge. You will manage customer interactions, enforce policies, monitor Gift Delivery Service achievements, and lead a team to deliver exceptional service.

Applicants should have a Bachelor's degree (business preferred) and 5+ years in customer service, with leadership experience.

Qualifications

• Bachelor's degree required; business field preferred.

Responsibilities

• Maintain appropriate service levels in Customer Service areas and Prestige Lounge.
• Manage customer interaction.
• Enforce customer service procedures and policies of The SM Store.
• Monitor Gift Delivery Service (GDS) Sales Achievement.
• Lead development of the team.

Education

Bachelor's degree (preferably business)

Job description

Responsible for maintaining appropriate service levels in all Customer Service areas and ensuring smooth/orderly customer traffic flow in Customer Service counters and Prestige Lounge.

Responsibilities

• Manage customer interaction

• Enforce effectively the customer service procedures and policies of The SM Store

• Monitor Gift Delivery Service (GDS) Sales Achievement

• Lead Development of the Team

Qualifications:

• Graduate of Bachelor's Degree preferably business course

• Preferably supervisor or with 5 years –up experienced employee specialized in customer service or equivalent